An AI chatbot is only as good as its training. Here is how to train your chatbot to represent your business accurately and helpfully.
What Chatbots Need to Know
1. Basic Business Information
- Business name and description
- Hours of operation
- Location and directions
- Contact information
- Website and social media
2. Products and Services
- Complete service/product list
- Descriptions and features
- Pricing (or pricing ranges)
- Availability
- Common questions about each
3. Policies and Procedures
- Cancellation and refund policies
- Payment methods accepted
- Shipping/delivery information
- Warranty information
- Terms of service
4. FAQs
- The 30-50 most common questions
- Detailed, accurate answers
- Variations of how questions are asked
Training Methods
Document Upload
Most platforms accept documents (PDFs, Word files, spreadsheets) and learn from them automatically.
Website Crawling
AI can scan your website and learn from existing content.
Manual Q&A Entry
For specific questions and answers, direct input ensures accuracy.
Conversation Review
After launch, review conversations to identify gaps and add training.
Ongoing Training
Chatbot training is not one-time:
- Review conversations weekly
- Add answers for new questions
- Update when products/services change
- Refine responses based on feedback
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